Privacy policy
Last Updated: 15th September 2025
At AeroAtoms ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shop.aeroatoms.com (the "Site") and purchase UAV/drone components from us.
Information We Collect
Personal Information You Provide
When you visit our Site or make a purchase, we may collect the following personal information:
- Account Information: Name, email address, phone number, and password when you create an account
- Billing Information: Billing address, payment method details (processed securely through our payment processors)
- Shipping Information: Delivery address and contact details
- Technical Information: UAV/drone system specifications, component compatibility requirements, and technical support inquiries
- Order Information: UAV/drone components purchased, technical specifications, order history, and component compatibility preferences
- Professional Information: Company information for commercial/enterprise customers, intended use applications, and regulatory compliance needs
- Communication Data: Information you provide when contacting customer service or subscribing to our newsletter
Information Automatically Collected
We automatically collect certain information when you visit our Site:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages viewed, time spent on pages, click-through rates, and navigation patterns
- Location Information: General geographic location based on IP address
- Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies
How We Use Your Information
We use the information we collect for the following purposes:
Order Processing and Fulfillment
- Process and fulfill your orders
- Communicate about your orders and delivery status
- Handle returns, exchanges, and customer service inquiries
- Maintain accurate records of transactions
Account Management
- Create and manage your account
- Authenticate your identity
- Provide personalized shopping experiences
- Save your preferences and shopping history
Marketing and Communications
- Send promotional emails and newsletters (with your consent)
- Provide information about new products, sales, and special offers
- Conduct surveys and gather feedback
- Display personalized advertisements
Website Improvement
- Analyze Site usage and performance
- Improve our products, services, and user experience
- Conduct research and analytics
- Ensure Site security and prevent fraud
UAV/Drone Industry Compliance
- Comply with export control regulations for controlled UAV/drone components
- Verify customer eligibility for purchasing restricted or controlled components
- Maintain records required by aviation and export control authorities
- Report suspicious activities as required by law enforcement agencies
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Specialized Service Providers for UAV/Drone Components
We work with industry-specific service providers:
- Export compliance verification services
- Technical certification and testing laboratories
- Specialized shipping carriers for electronic components and hazardous materials
- UAV/drone industry associations and regulatory bodies
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Enforce our Terms of Service and other agreements
- Protect the rights, property, or safety of AeroAtoms, our customers, or others
- Prevent fraud or security threats
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure storage systems with access controls
- Regular security assessments and updates
- Employee training on data protection practices
- Payment Card Industry (PCI) compliance for payment processing
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Correction
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Update your account information at any time
Data Portability and Deletion
- Request a copy of your personal information in a portable format
- Request deletion of your personal information (subject to legal requirements)
- Close your account and request removal of associated data
Marketing Communications
- Opt out of promotional emails by clicking "unsubscribe" links
- Adjust your communication preferences in your account settings
- Contact us to update your marketing preferences
Cookies and Tracking
- Manage cookie preferences through your browser settings
- Opt out of certain analytics and advertising cookies
- Use browser privacy features to limit tracking
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze Site usage. Types of cookies we use include:
- Essential Cookies: Necessary for Site functionality and security
- Performance Cookies: Help us understand how visitors use our Site
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Used for targeted advertising and promotions
You can control cookies through your browser settings, but disabling certain cookies may affect Site functionality.
Third-Party Links and Services
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
International Data Transfers
If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our Site
- Sending email notifications to registered users
- Displaying prominent notices on our Site
Your continued use of our Site after such changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
AeroAtoms
Email: privacy@aeroatoms.com
Phone: +91 9886112094
Address: No. 207, Sumo Krupa Temple View, Subramanyapura, Bengaluru-560061, India
For specific privacy-related requests, please include "Privacy Request" in the subject line of your email.
This Privacy Policy is effective as of 15th September 2025 and applies to all information collected by AeroAtoms through shop.aeroatoms.com.