Terms and Conditions

Last Updated: 15th September 2025

Welcome to AeroAtoms. These Terms and Conditions ("Terms") govern your use of our website shop.aeroatoms.com (the "Site") and the purchase of products from AeroAtoms ("we," "our," or "us"). By accessing or using our Site, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our Site, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Site or services.

2. Eligibility

To use our Site and make purchases, you must:

  • Be at least 18 years of age or the age of majority in your jurisdiction
  • Have the legal capacity to enter into binding agreements
  • Provide accurate and complete information when creating an account
  • Not be prohibited from using our services under applicable law

If you are under 18, you may only use our Site with the involvement and consent of a parent or guardian.

3. Account Registration

Account Creation

  • You may be required to create an account to access certain features or make purchases
  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree to provide accurate, current, and complete information
  • You are responsible for all activities that occur under your account

Account Security

  • Notify us immediately of any unauthorized use of your account
  • We reserve the right to suspend or terminate accounts that violate these Terms
  • You are responsible for any losses resulting from unauthorized account use

4. Products and Services

UAV and Drone Components

  • AeroAtoms specializes in high-quality unmanned aerial vehicle (UAV) and drone components
  • Our products include precision-engineered parts and intelligent systems for various applications
  • Components are designed for land, air, and specialized environment applications
  • Technical specifications are provided for compatibility and performance guidance

Product Information and Compatibility

  • We strive to provide accurate technical specifications, compatibility information, and performance data
  • Component compatibility is the responsibility of the purchaser - verify specifications before ordering
  • Colors and physical details may vary due to monitor settings and manufacturing tolerances
  • Performance specifications are based on standard testing conditions and may vary in real-world applications
  • We reserve the right to correct errors in technical specifications or product information at any time

Technical Support and Compatibility

  • Technical specifications and compatibility guides are provided for reference only
  • Customers are responsible for ensuring component compatibility with their UAV/drone systems
  • We provide technical support for our components but cannot guarantee compatibility with all systems
  • Modifications to components void any warranties and may affect performance or safety

Pricing and Availability

  • All prices are listed in INR and are subject to change without notice
  • Prices do not include applicable taxes, shipping, handling, or customs fees unless otherwise stated
  • Specialized components may have longer lead times due to precision manufacturing requirements
  • We reserve the right to correct pricing errors, even after an order has been placed
  • Component availability may be affected by manufacturing schedules and supply chain factors

5. Ordering and Payment

Order Process

  • Orders are subject to acceptance by AeroAtoms
  • We reserve the right to refuse or cancel orders at our discretion
  • Order confirmation does not guarantee product availability or price accuracy
  • We may require additional verification for certain orders

Payment Terms

  • Payment is required at the time of order placement
  • We accept UPI, Credit Cards, Debits cards and Netbanking
  • All payments are processed securely through our payment providers
  • You authorize us to charge your payment method for the total order amount

Order Modifications

  • Orders cannot be modified or canceled once processing has begun
  • Contact customer service immediately if you need to make changes
  • We will make reasonable efforts to accommodate modification requests

6. Shipping and Delivery

Shipping Methods

  • We offer various shipping options with different delivery timeframes
  • Shipping costs are calculated based on destination, weight, and shipping method
  • International shipping may be subject to customs fees and import duties

Delivery

  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by shipping carriers, weather, or other factors beyond our control
  • Risk of loss passes to you upon delivery to the specified address

Shipping Restrictions for UAV/Drone Components

  • Certain components may be subject to export restrictions or shipping limitations
  • Lithium batteries and power systems may require special shipping methods
  • International shipments may require additional documentation for customs clearance
  • Some components may be restricted for shipment to certain countries or regions
  • We are not responsible for customs delays or restrictions on UAV/drone components

Hazardous Materials and Special Handling

  • Battery-powered components may be subject to hazardous materials shipping regulations
  • International shipping of certain electronic components may require special permits
  • Customers are responsible for compliance with local import regulations for UAV components

7. Returns and Refunds

Return Policy for UAV/Drone Components

  • Returns must be initiated within 10 days of delivery
  • Components must be unused, unmodified, in original condition, and in original packaging
  • Electronic components that have been installed, modified, or show signs of use cannot be returned
  • Custom or special-order components are not eligible for return unless defective
  • Precision-engineered parts with opened packaging may not be returnable due to contamination risk
  • Software licenses and digital products are non-returnable
  • Components requiring calibration or programming are not returnable once configured

Defective or Damaged Products

  • Report defective or damaged components within 48 hours of delivery
  • Provide photographic evidence and detailed description of defects
  • We will arrange return shipping for confirmed defective products at our expense
  • Replacement or refund will be provided after inspection confirms defect

Technical Return Restrictions

  • Components exposed to moisture, extreme temperatures, or contaminants cannot be returned
  • Items damaged due to incorrect installation or use are not covered under return policy
  • Electromagnetic compatibility (EMC) sensitive components may require special return handling

Refund Process

  • Refunds will be processed within [NUMBER] business days of receiving the returned item
  • Refunds will be issued to the original payment method
  • Shipping and handling fees are non-refundable unless the return is due to our error

Exchanges

  • Exchanges are subject to product availability
  • Size or color exchanges may require additional payment for price differences
  • Exchange shipping costs may apply

8. Intellectual Property

Our Content

  • All content on our Site, including text, graphics, logos, images, and software, is our property or that of our licensors
  • Content is protected by copyright, trademark, and other intellectual property laws
  • You may not reproduce, modify, distribute, or create derivative works without our written permission

Trademarks

  • AeroAtoms and our logos are trademarks owned by us
  • You may not use our trademarks without our prior written consent
  • Third-party trademarks are the property of their respective owners

User Content

  • You retain ownership of any content you submit to our Site
  • By submitting content, you grant us a non-exclusive, royalty-free license to use, modify, and display such content
  • You represent that your content does not infringe on third-party rights

9. Prohibited Uses and Compliance

Legal Compliance for UAV/Drone Components

You agree that you will use our products in compliance with all applicable laws and regulations, including:

  • Federal Aviation Administration (FAA) regulations for unmanned aircraft systems
  • Local and international drone operation laws and restrictions
  • Export control regulations (ITAR, EAR) that may apply to certain components
  • Privacy laws related to UAV/drone operation and data collection

Prohibited Uses

You may not use our Site or products to:

  • Violate any applicable laws or regulations, including aviation and export control laws
  • Infringe on intellectual property rights
  • Build or modify UAVs for illegal surveillance or unauthorized data collection
  • Engage in activities that compromise aviation safety or security
  • Export controlled components to restricted countries or entities
  • Modify components in ways that could create safety hazards
  • Use components in applications that could harm people or property

Export Control and Restricted Countries

  • Certain UAV/drone components may be subject to export control regulations
  • Customers are responsible for compliance with all applicable export laws
  • We reserve the right to refuse sales to restricted countries or entities
  • Additional documentation may be required for international shipments of controlled components

Safety and Regulatory Compliance

  • Customers must ensure proper installation and operation of all components
  • Follow all manufacturer guidelines and safety instructions
  • Comply with local UAV/drone registration and operation requirements
  • We are not responsible for violations of aviation regulations by end users

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Disclaimers and Limitations of Liability

Product Warranties for UAV/Drone Components

  • Components are warranted against manufacturing defects for 12 months
  • Warranty does not cover damage from improper installation, misuse, or normal wear
  • Electronic components are warranted under standard industry terms
  • Performance specifications are guaranteed under normal operating conditions
  • Warranty is void if components are modified, reverse-engineered, or improperly handled

Technical Support Limitations

  • We provide technical specifications and compatibility guidance
  • Installation and integration support is limited to our components only
  • We cannot provide support for complete UAV/drone system integration
  • Performance optimization and troubleshooting may require additional technical service fees

Disclaimers Specific to UAV/Drone Components

  • Components are designed for specific applications and operating environments
  • Performance may vary based on integration, environmental conditions, and usage
  • We do not warrant compatibility with all UAV/drone platforms or configurations
  • Customers are responsible for system-level testing and validation
  • We disclaim liability for complete system performance or flight safety

Limitation of Liability for UAV/Drone Components

  • Our total liability shall not exceed the purchase price of the specific component
  • We are not liable for consequential damages, including but not limited to:
    • Loss or damage to UAV/drone systems or other equipment
    • Flight accidents or crashes involving our components
    • Data loss or privacy breaches resulting from system failures
    • Regulatory fines or penalties for non-compliance
    • Business interruption or loss of revenue
  • Component failure liability is limited to replacement or refund of the defective part
  • We are not responsible for system-level integration failures or incompatibilities

Safety and Flight Risk Acknowledgment

  • UAV/drone operation involves inherent risks of property damage and personal injury
  • Customers assume full responsibility for safe installation, testing, and operation
  • Professional installation and system testing are recommended for critical applications
  • We strongly recommend comprehensive insurance coverage for UAV/drone operations

Indemnification

  • You agree to indemnify and hold us harmless from claims arising from your use of our Site or violation of these Terms
  • This includes reasonable attorney fees and costs incurred in defending such claims

12. Third-Party Services

Payment Processors

  • We use third-party payment processors to handle transactions securely
  • Your payment information is subject to the privacy policies of these processors
  • We are not responsible for the actions or policies of third-party payment processors

External Links

  • Our Site may contain links to third-party websites
  • We are not responsible for the content or practices of linked websites
  • Your interactions with third-party sites are governed by their terms and privacy policies

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our Site. We will notify users of material changes by:

  • Posting updated Terms on our Site
  • Sending email notifications to registered users
  • Displaying prominent notices on our Site

Your continued use of our Site after changes indicates acceptance of the modified Terms.

14. Termination

Your Rights

  • You may terminate your account at any time by contacting us
  • Termination does not affect your obligations under existing orders

Our Rights

  • We may suspend or terminate your access for violations of these Terms
  • We may discontinue our services at any time with reasonable notice
  • Termination does not relieve you of payment obligations

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AeroAtoms regarding your use of our Site and services. These Terms supersede all prior agreements and understandings.

Contact Information

If you have questions about these Terms, please contact us:

AeroAtoms Customer Service
Email: support@aeroatoms.com
Phone: +91 9886112094
Address: No. 207, Sumo Krupa Temple View, Subramanyapura, Bengaluru-560061, India
Business Hours: 10:00 AM to 5:00 PM

For legal inquiries, please contact: contact@aeroatoms.com

These Terms and Conditions are effective as of 15th September 2025 and apply to all users of shop.aeroatoms.com.

Important Notice: By using our Site, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree to these Terms, please discontinue use of our Site immediately.